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  • What are the replacement guidelines?
    1. Send us a picture via watsapp /email that shows the damage. 2. Ensure that your product is being returned within 7 days (including sundays and National holidays) 3. Once we recieve the product, we will happily dispatch another copy!
  • I have recieved a damaged product, what do I do?"
    Initiate a replacement within 7 days of delivery of the product.
  • Can I return the products?
    Rest assured, all products go through strict quality checks before being finally shipped to you. If you are unhappy with the product, due to any damage during transit, we will be happy to replace the product.
  • Will I get a refund, I don't want a replacement?"
    We will happily replace the product with another copy. Unfortunately, no refunds are possible.
  • Can I buy in bulk?
    Absolutely! Many parents buy our products in bulk as return gifts for their kids' birthday parties. Several corporates place bulk orders for their official events. You are also welcome to do so and we even offer a steep discount for that! Call us stating your requirement along with your contact number. We will get back to you with the best price. Call us / whatsapp us right here: Contact number: +91 9987230701 Email us: care@cocobear.co
  • What are the different payment methods?
    Currently, we accept all valid debit cards, credit cards and Net banking. Paytm payments will be taken offline. Need help? No worries! whatsapp or call us: +91 9987230701 email us: care@cocobear.co
  • Why was my replacement was denied?
    If the product was damaged while in your possession, the replacement will be denied.
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